With business travelers looking for the confidence to get back on the road, Altour has launched its new Health & Safety Hotline to provide its customers with expert health and safety mitigation advice for a nominal fee. Available exclusively to Altour clients and powered by Exlog Global, the Health & Safety Hotline offers round-the-clock worldwide support to business travelers and corporate travel managers who need guidance or action on health and safety issues that occur before or during work travel.
During the COVID-19 (coronavirus) pandemic, traveler safety and emergency support has become an even more significant concern for corporate travel departments. The Altour Health & Safety Hotline helps companies and travelers find right information sources to keep themselves safe by making risk mitigation specialists easily accessible to Altour clients.
“While risk has always existed, the current pandemic has made it clear that corporate travel has its own unique needs,” said Alexandre Chemla, CEO of Altour. “As the economy opens, and companies restart their travel programs, they are dealing with unprecedented issues that require real-time answers regarding health and safety throughout the traveler journey. And, of course, healthy and safe travel goes beyond COVID-19, which is why we designed a more comprehensive solution to manage any traveler concerns related to health and safety.”
The Altour Health & Safety Hotline can be accessed via phone, email or SMS. It is staffed 24-7 and designed to be used proactively or reactively when, for instance:
- A meeting planner wants to plan for how to safely social distance during an upcoming conference
- A travel manager is looking for guidance on whether physical security is necessary for their employees traveling to a specific location
- A corporate traveler gets into a car accident on a business trip and needs help navigating emergency care and notifying the car rental company
- A business traveler may have recently vacationed in a COVID-19 hotspot and wants guidance on whether they need to quarantine or can return to the office
COVID-19 issues are crucial to Altour's clients right now, including questions such as: What happens if a traveler tests positive during a business trip—where will they quarantine? How can they get home? How can the company protect itself, its other employees, and the affected traveler? The Altour Health & Safety Hotline takes a deep dive into each case, using subject matter experts and asking questions to ensure that they can connect the company and traveler with the best resources and get them home safe and healthy.
Beyond the current pandemic, the Altour Health & Safety Hotline offers counsel on a variety of other health issues, geopolitical concerns, security matters, and risk mitigation for corporate travel. The hotline provides travelers the confidence they need to prepare for every trip by getting the facts before they go and keeping up to date on the latest developments while they are away.
“There is no better time to offer our clients this service,” said John Rose, chief risk and security officer at Altour. “Most institutions—unless they are the largest of the large—do not have an in-house team to assist with these types of problems. The Altour Health & Safety Hotline gives our clients access to top experts in security, risk management, and health and safety.”
Visit www.altour.com.
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