Hilton Orlando has announced the appointment of Richard Hess as hotel manager. In this role, Hess will lead operations over the property’s 1,424 guestrooms and suites, managing a team of 800 members.
Hess has more than 15 years experience in front office, housekeeping, and room operations as well as spa and food and beverage management. He joined Hilton in 2009, beginning his hospitality career at Hilton Fort Lauderdale Beach, where he served as assistant director of housekeeping, assistant director of front office operations and food and beverage manager for the 374-room luxury resort. Leveraging his varied expertise, Hess most recently held roles as director of front office operations and director of rooms at Waldorf Astoria Boca Raton Resort & Club and Waldorf Astoria Boca Beach Club, respectively.
Prior to joining Hilton Orlando, Hess served as director of operations and hotel manager for Waldorf Astoria Chicago, a 215-room luxury resort. In his role, he assisted in the property’s post-pandemic reopening, managed an $11 million renovation of the lobby, bar, restaurant and guestrooms, and led more than 250 team members and managers to achieve and exceed goals in both revenues and guest experience.
A South Florida native, Hess is a graduate of Florida Atlantic University where he obtained a bachelor's degree in business administration with a concentration on hospitality and tourism.
Hilton Orlando is part of Hilton Honors, the guest loyalty program for Hilton’s 18 brands.
For more information, visit www.thehiltonorlando.com.
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