Cvent has announced a partnership with AMGiNE, provider of an AI automation platform for managed business travel. Through this partnership, a technology integration is underway between Cvent and AMGiNE that will automate and streamline the Group Air booking process for travel management companies (TMCs).
“Cvent is the leading event technology platform and many of our TMC partners use Cvent to manage their events. However, one of the most repeated requests we receive is to help them automate the manual processing of Group Air requests that are exported into spreadsheets once travelers register for a group meeting or event,” said Greg Apple, CEO of AMGiNE.
Currently, preparing an initial quote can take TMC advisors more than five minutes for each group traveler. This inefficient process begins when travelers register for an event and their registration is exported to an Excel spreadsheet, which an advisor then uses to manually create PNRs and/or proposed itineraries for each traveler.
The integration between Cvent and AMGiNE is expected to boost advisor efficiency by up to three times by eliminating the manual export of requests and reducing processing time. AMGiNE’s APIs respond to a registration request within 15 seconds of receipt, pulling data from the traveler’s registration form and automatically generating a trip proposal according to the TMC’s specifications. If desired by a TMC, AMGiNE can route requests to an advisor for additional oversight before sending to the traveler.
Travelers also benefit from this integration as they will receive trip proposals, including flight options and seat maps, within minutes of registering for a meeting or event. Travelers can self-select the flights they want to take, while ensuring options selected are aligned with corporate travel policies. Travelers will also be able to request agent assistance if required.
The AMGiNE app and integration that enables Group Air bookings is now available for download by TMCs from the Cvent App Marketplace. TMCs that want to benefit from automated Group Air bookings must be an AMGiNE partner to ensure the AI platform has access to the TMC’s GDS content and policies.
For more information, visit www.amgine.ai.
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