The sixth SAP Concur “Global Business Travel Survey” explores some of the most pressing challenges faced by business travelers, including the impact of travel disruptions and tighter budgets. It also revisits a few key themes from previous surveys to cast a light on where things stand now, including flexibility and employees’ equal opportunity to take business trips.
Equal Access to Travel
According to the global survey of 3,750 business travelers in 24 markets, two-thirds feel that business travel is critical for career advancement, yet just as many say they haven’t had equal opportunity to take business trips compared to their coworkers. In fact, more younger travelers feel business travel is important for their career compared to older generations (Gen Z, 72 percent; Millennials, 68 percent; Gen X, 64 percent; Boomers: 58 percent). Despite this, around two in three global business travelers (66 percent) feel they haven’t had an equal opportunity to take business trips compared to their colleagues; this is slightly higher than the 62 percent from the 2023 survey. In addition, more than three in four global business travelers (76 percent) say they enjoy business travel.
Global business travelers attribute this opportunity inequity to the following reasons:
- Their level of seniority (19 percent)
- Their age (18 percent)
- Their status as a parent or caretaker (14 percent)
- Where they live (14 percent)
- Their physical appearance (12 percent)
- How often they come into the office (12 percent)
- Their gender (11 percent)
- Their accent (11 percent)
Certain reasons are slightly more of a factor for women than men, including age (20 percent of women vs. 17 percent of men), status as a parent (17 percent vs. 13 percent) and gender (14 percent vs. 9 percent). More men say they’ve never felt that they didn’t have equal opportunity for business travel (38 percent vs. 29 percent). Additionally, more LGBTQ+ business travelers feel they haven’t had equal opportunity because of their physical appearance (20 percent vs. 12 percent of general pop), disability (14 percent vs. 8 percent), and sexual orientation (20 percent vs. 7 percent).
The Effects of Travel Disruptions
Nearly all business travelers have had to take unanticipated steps because of travel disruptions, and it’s enough to make them want to decline a business trip. To that point, the majority of global business travelers have been significantly impacted by travel disruptions in the past year. Nearly nine in 10 (88 percent) have been forced to take unanticipated steps in the past 12 months because of unexpected delays, cancelations or the need to re-route during business travel. Specifically, more younger travelers have been forced to take unanticipated steps (Gen Z, 94 percent; Millennials, 90 percent; Gen X, 82 percent; Boomers, 68 percent). Is it because older generations are business travel pros? Perhaps, but they’re also less likely to proactively build extra time into their trip (Gen Z, 80 percent; Millennials, 83 percent; Gen X, 74 percent; Boomers, 63 percent).
Safety concerns are still the biggest reason that business travelers decline business trips (44 percent), but more than a quarter of respondents (29 percent) are willing to decline a business trip due to the likelihood of delays or cancelations. Thirty-three percent would also decline a trip due to safety concerns around the mode of transportation required.
While these travel challenges are bad for business, they’re also bad for employees’ work-life balance. In addition to the nearly two in five (38 percent) who have had to cancel or reschedule meetings, many have had to spend additional, unplanned days on a business trip (38 percent) or sit through longer or additional layovers (33 percent). Travelers have had enough of losing out on their personal time and critical career connections: Four in five (80 percent) are proactively taking steps to account for such events, including booking extra time for arrival (34 percent), departure (19 percent), or even both (27 percent).
Employee Flexibility
Business travelers and travel managers struggle to exercise flexibility as company leadership cuts back on business travel costs. While many factors impact business travel, the survey asked business travelers to select their company’s top focus from three choices:
- Meeting employees’ needs for flexible travel options (40 percent)
- Cutting back on travel costs (31 percent)
- Increasing the use of sustainable travel options (29 percent)
Despite business travelers saying their company is focused on their needs for flexibility, nearly all (91 percent) have seen their company cut back on allowing certain options in the past 12 months; this includes blended travel. Employees have seen cutbacks in allowing remote work while traveling for pleasure to avoid taking leave days (27 percent) or adding personal travel to a business trip (25 percent). Further, around one in five (22 percent) say they’re willing to decline a business trip that doesn’t allow them to extend it for personal travel.
Companies have also cut back on comfort-focused requests, such as staying overnight to avoid a long day of travel for a day trip (28 percent), paying more to get a non-stop flight or direct route (28 percent), using business or premium class (27 percent), or using options like taxis or ride-share apps rather than public transportation (27 percent).
Unfortunately, travel managers are stuck in the middle. The survey of 600 travel managers across six markets found:
- When asked what their company is most focused on, 35 percent say meeting employees’ needs for flexible travel options; however, 32 percent also say cutting back on business travel costs. Another 33 percent say increasing the use of sustainable travel options.
- When asked what will make their job more difficult this year, two in five (42 percent) say company directives to cut travel costs amid ongoing challenges. Their concern is valid, as more than a third of business travelers (36 percent) say they’ve incurred additional expenses on a business trip because of unexpected travel challenges, and a similar percentage (34 percent) have had to use an alternate transportation method. More than one in four (30 percent) have booked travel directly with suppliers because of unexpected travel challenges.
Potential Solutions
In addition to what experts have advised, there are a few other ways to ease the tension in corporate travel programs:
- Connect with employees – Regularly survey employees, between and after business trips, to learn how the challenges identified in this global study impact their experience.
- Act on employee insights – Turn the responses received from surveys into an actionable plan. Ensure that the right travel tools are in place to help employees navigate challenges. Revisit travel policies and consider what might improve their experience while booking and traveling for work.
- Enlist the help of outside resources – Work with outside resources to facilitate employee training on things like safety and inclusion. Lean on travel management companies (TMCs) and suppliers to come up with solutions to travel disruptions.
Source: SAP Concur
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