CWT has announced the launch of a messaging service on the myCWT platform. This new, text-based channel allows clients’ employees to quickly and conveniently reach a CWT counselor 24/7 from their desktop, mobile device or other third-party client approved messaging app.
“CWT’s travelers can make bookings, retrieve itineraries and resolve queries, anytime, anywhere at their convenience whether that is at a noisy airport or at their desk,” said Niklas Andreen, CWT’s chief traveler experience officer, in a written statement.
Traveling employees access myCWT messaging in both the myCWT app and on the web or through Facebook Messenger, with more interfaces to come in 2020. Travelers can create new bookings, make changes to existing ones, cancel bookings, resolve other queries as well as retrieve and amend their itinerary through the combination of technology supported by travel counselors.
The service has been available to over 20 of CWTs global clients for nearly a year. With minimal wait time and 24 hours, follow-the-sun availability, nearly 90 percent of existing users are satisfied with the service and 88 percent of them say messaging requires less effort compared with other channels such as email and phone. myCWT messaging will be made available in phases throughout 2020 to all CWT clients wanting to provide their travelers with access to this convenient service.