United passengers will soon have access to virtual, on-demand customer service at the airline's hubs, giving people an easy, contact-free option to get real-time information and support. Customers can access "Agent on Demand" on any mobile device to call, text or video chat live with an agent and get answers on everything from seat assignments to boarding times.
As part of its Collaboratory 2020 webinar series, the Global Business Travel Association (GBTA) welcomed Lauren Riley, managing director of global environmental affairs and sustainability for United Airlines, to discuss implementing strategies and practices that produce tangible sustainability results, and why this pandemic provides an important opportunity for this work.
Last week week, a coalition of almost 200 travel, hotel, franchise, and state and local government groups called for Congress to not go on recess without providing relief for sectors devastated by the coronavirus pandemic. In addition, a group of 17 CEOS of the largest U.S. travel companies sent a statement to leaders in Washington, pleading to advance a subsequent round of legislative relief from the economic fallout of the COVID-19 (coronavirus) pandemic.
United Airlines announced over the weekend that it is permanently getting rid of change fees on all standard Economy and Premium cabin tickets for travel within the U.S., effective immediately. And, starting on January 1, 2021, any United customer can fly standby for free on a flight departing the day of their travel regardless of the type of ticket or class of service, a first among U.S.
United Airlines has launched a new chat—the United Automated Assistant—to give customers a contactless option to receive immediate access to information about cleaning and safety procedures put in place due to COVID-19. Customers can text "Clean" to FLYUA (35982) and get answers to questions about masks, boarding procedures, touchless check-in options and more, without having to call, search online or wait in a line for an answer.
The United Automated Assistant answers customers questions like:
This week, Airlines for America (A4A), the industry trade organization representing the leading U.S. airlines, announced that its member carriers are voluntarily implementing temporary health acknowledgment policies and procedures for passenger travel as an additional level of mitigation to prevent the spread of coronavirus (COVID-19). Health acknowledgments are another important way passengers can "fly smart" and do their part to help prevent the spread.
Airlines for America (A4A) announced over the weekend that its member carriers are supporting the Transportation Security Administration (TSA) to begin checking the temperature of the traveling public and customer-facing employees as long as necessary during the COVID-19 (coronavirus) public health crisis.
COVID-19, nearing its peak, has ended most business travel, at least temporarily. To find out what is going on, ENGINE survey 1,000 adults three different times in March; the latest findings were discovered from March 27-28, 2020.
Note: The results are also weighted to U.S. Census data to be demographically representative.
Here are some critical findings (March 27-28):